10 Digital Marketing Trends in 2020

It doesn’t matter what products and services you offer or which industry you’re in, the fact is that you cannot ignore digital marketing trends. 

A few years ago, businesses needed little more than a website and a Facebook page to advertise. But today, innovative digital marketing trends must be considered by business owners in order to succeed.

The unforgiving reality is that if you don’t adapt to digital trends, you will be left behind. 

Brian Solis states that:

“Each business is a victim of Digital Darwinism, the evolution of consumer behaviour when society and technology evolve faster than the ability to exploit it. Digital Darwinism does not discriminate. Every business is threatened.”

In this article, we discuss the digital marketing trends to subscribe to in 2020.

Artificial Intelligence                                               

Artificial Intelligence makes it possible for machines to analyse consumer behaviour and search patterns. This type of technology will learn from experience, self-adjust to new inputs from users and then perform human-like tasks. 

It also uses data from social media platforms (like Facebook, Instagram etc) and blog posts to help businesses understand how customers find their services.


While we’re on the subject of AI-technology, Chatbots have been making quite a splash in 2020.

In a nutshell, Chatbots use instant messaging to chat to your customers or site users, in real-time, 24 hours a day.

They are a popular way to use conversational marketing as they don’t require anyone to respond to the user. It’s generally also a more budget-friendly way to get started.

Conversational Marketing                                     

Conversational Marketing is a personalised approach to moving buyers through your marketing and sales funnels by using the power of real-time conversations.

Instead of having potential clients go through lead capture forms and wait days for a response, conversational marketing uses targeted messaging or chatbots to engage with visitors to your website. 

Personalised Marketing 

Marketing personalisation, also known as one-to-one marketing is the practice of using data to deliver brand messages targeted to an individual prospect.

According to an Epsilon survey of 1,000 consumers aged 18-64:

  • 80% say they are more likely to do business with a company if it offers personalised experiences
  • 90% claim they find personalisation appealing


If there is one thing that 2020 has taught us, it’s that you will need to incorporate video into your marketing strategy if you want to see growth on your digital platforms.

Wyzowl reported the following ROI stats from marketers on video marketing in their 2020 report: 

  • 87% have seen an increase in traffic to their website
  • 81% say it has helped increase the average time visitors spend on their page
  • 95% say it has helped increase user understanding of their product or service
  • 83% say it has helped them generate leads
  • 80% say it has directly helped increase sales
  • 43% say it has reduced the number of support calls they’ve received

Influencer Marketing

Influencer Marketing has been very successful for a few years now. 

It gives brands instant exposure by linking them to well-known celebrities. The problem is that it’s become so successful that most influencers have started charging excessive amounts for this service. If you have the budget, that’s great but most businesses don’t, and that’s where micro-influencers have changed the game. 

Micro-Influencers are people who have between 1000 and 100 000 followers. They focus on niche areas, are generally regarded as industry experts (as opposed to celebrities) and have a smaller following. This means that their audience will be more engaged with whatever they are selling. 

Voice Search

Voice search technology allows internet users to search for something by verbally asking questions on their smartphones or voice-enabled computer devices.

It is estimated that 41% of adults use voice search at least once a day. Studies show that in 2020, more than half of all smartphone users will engage with voice technology on their device.

View this information-filled article by Quora Creative for a full list of voice search statistical trends.

Instagram Reels

In August 2020, Instagram launched its new offering called “Reels”.

Reels invites you to create fun videos to share with your friends or anyone on Instagram. Record and edit 15-second multi-clip videos with audio, effects, and new creative tools. You can share reels with your followers on Feed, and, if you have a public account, make them available to the wider Instagram community through a new space in Explore. 

Reels in Explore offers anyone the chance to become a creator on Instagram and reach new audiences on a global stage.


According to the Digital Marketing Institute, “Content marketing continues to be an essential component of digital marketing, although there’s an increasing emphasis on nuance in content. The quality is always going to matter, but now there’s more emphasis on the context and targeting. 

Google is developing a deeper, more sophisticated understanding of online content, and so, marketers must think carefully about their target market and how they can tailor content more precisely in 2020.”

Interactive content is one of the fastest-growing trends of the year. It’s not surprising as users love engaging with fun, attention-grabbing content. Some of the more popular types of Interactive Content include:

  • Interactive Quizzes
  • Interactive Infographics
  • Surveys and Polls
  • Interactive Calculators
  • Assessments
  • Interactive E-books
  • Interactive Emails
  • Webinars

Omnichannel Marketing

Single Grain refers to Omnichannel Marketing as “the process of marketing across multiple platforms in order for you to connect with your prospects on more touchpoints. 

When done right, you can offer an enhanced user experience and a cohesive brand message that will drive people to action.”


To us, the general consensus of digital marketing in 2020 is more meaningful relationships, more targeted niches and allowing technology to serve as a platform to make this possible.

Are you ready to implement these trends into your digital marketing strategy?

Get in touch!

Photo by Nils Bogdanovs on Unsplash

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